Frequently Asked Questions

Everything you need to know about XND Products beauty essentials, shipping, and more.

Are XND Products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All XND Products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check the individual product descriptions for specific ingredient lists.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for opened beauty products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product even if it has been opened. Please contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Do you offer samples with every purchase?

We love letting our customers try new things! Every order includes two complimentary samples of our best-selling skincare or makeup products, selected at random.